How Printer Customers Benefit from Remote Technical Service

Remote work has become a habit for many of us in recent years as the pandemic has forced employees to leave the office and work from home.

While this was only a temporary measure for most employees, many of whom have now returned to traditional office settings, the remote working experience has brought a range of benefits that have led some companies to adopt some kind on a more full-time basis. form of remote service.

This is certainly true for the printing industry. In the printing industry, manufacturers and suppliers are beginning to have their technical experts remotely available to customers in order to provide fast, professional advice on a variety of technical challenges.

Access support faster

Fast, almost on-demand service is one of the outstanding advantages of remote technical services. Customers get faster access to expert support without having to wait for a technician to visit. Speed ​​and accessibility are beneficial to printers, manufacturers, and suppliers, as it saves workers having to travel hundreds or even thousands of hours for a problem that could have been solved faster, more cost-effectively, and more efficiently using remote support. thousand miles.

At a time when nearly every business is trying to cut costs, this service is a boon to all parties. The manufacturer or supplier can reduce the number of on-site visits it needs to make, rather than providing the same service remotely, and the customer can significantly reduce any downtime due to the rapidity of the service. Additionally, manufacturers and suppliers can benefit if they reduce headcount without curtailing their services.

Solve the problem

In the new era of remote communication, remote support allows customers to access a range of expert advice on all issues. Take training, for example; in previous years this would have required one or more specialists to travel to one location and spend days on-site training.

Fast forward to modern times and almost all of this can be done remotely. Technologists can conduct meetings from their own offices via a video connection, provide video and image support when necessary, and answer any additional questions customers may have via a two-way link with customers.

This also applies when customers use new equipment or wish to produce new types of applications. This service can be provided remotely, rather than waiting for an expert to travel to their facility in person to guide them through the process, experts can provide guidance faster.

remote service technology

So, what does it take to get started with this remote working method? Again, this is one of the core benefits of remote access to tech support – it’s relatively inexpensive for the type of equipment you need.

All you need is an up-to-date tablet or a business phone capable of hosting video calls, and a good internet connection. This way, you can easily hear and communicate with the experts on the other end of the phone, seeing any documents and images that are being shared as part of the conversation.

However, there are some suggestions worth sharing. First, you should consider your camera choices; make sure you invest in a camera of sufficient quality for clear video calls. There are a lot of great cameras out there that are inexpensive and will do well.

Some may want to go a step further and install a large screen that allows for group training, connecting the screen from a mobile device via an HDMI connector.

Ideally, you want to speak to an expert within two to three minutes of contacting your provider, so easy access is important when setting up a video call. Therefore, you should ensure that your employees know how to properly use these solutions and any supporting software to ensure that customers have a complete experience with remote services.

Finally there’s the technology platform issue; you should recognize that your customers will be using a range of operating systems, so make sure you’re not committing to a technology. For example, Apple is very popular, but most people around the world use Android, and some Apple technologies may not work on Android. Choose a software that works across both and is relatively cheap, or even better, free!

trend leading

Nazdar Ink Technologies is one of the industry’s leading providers of remote technical assistance. In 2015, its technical support team created an email queue as a communication tool that allows customers around the world to easily connect with experts without leaving the comfort of their offices.

Before the outbreak, Nazdar saw a growing need for remote services and started offering simple services through remote access and control software TeamViewer. TeamViewer allows experts to resolve technical issues remotely and saves clients a lot of time.

During the pandemic, demand for such services has increased significantly as experts are unable to conduct on-site visits. Nazdar builds on its IPO, ensuring its experts can continue to provide the highest level of service to clients remotely.

In addition to TeamViewer, Nazdar now uses the LifeAR augmented reality app and has invested in several professional cameras, bringing a whole new dimension to remote tech services, ensuring customers have the best experience possible.

Nazdar’s staff are fully trained in using all of these devices to effectively deliver remote services. At the same time, the new kit also allows experts to take advantage of Nazdar’s unique range of technologies, such as printing equipment, color control and outdoor weathering equipment, during remote meetings.

All of these efforts are focused on making customers’ lives easier, a shared view from X-Rite, a provider of color management, measurement and control solutions. Mark Gundlach, one of X-Rite’s talented trainers, said the remote training allowed the company to adjust schedules to better meet students’ needs.

Gundlach explained: “Instead of having two full days for the training, for example, we split the training into four half-days. This allows the client’s team to keep up with other work and reduce the impact on their own work.”

“Or in another case, training requires first a meeting with the quality team to determine their print quality requirements, followed by a trainer meeting with selected press team members. Remote training provides flexibility and can be split into two Doing the training in part, rather than offering these sessions back-to-back, allows the quality team to do additional work between phases.”

In short, remote technical services are as effective as traditional on-site visits, if not more effective. The new age of telecommunications we are now in means that customers can get expert advice almost immediately and solve problems that used to take weeks.